To add on to that. Basically this stops all of our Office 365 deployment plans forever. Microsoft started implementing Unified Support as of July 1, 2017, the start of its new fiscal year. A Microsoft spokesperson today confirmed much of her description, including its start date and current markets. In order to meet this window, it will cost money. When asked about its plans for implementing Unified Support, a Microsoft spokesperson offered the following clarification about how to buy it and when it will take effect for organizations: Organizations should contact their Microsoft account teams if they have questions around Unified Support plans.
In particular, Office 365 customers will not see any change to their support that is provided but they will get more and better options under Unified Support. The Unified Support program is designed for cloud services customer needs, providing as fast as 30 minute responses for critical incidents. Unified Support has three plan offerings: Core, Advanced and Performance. Software Assurance typically is thought of as an annual cost guaranteeing software upgrades to the next major release, along with some educational perks. Co-written by Gartner analysts Michael A.
Up until recently, Microsoft Premier Support has been relying on worldwide, according to Microsoft's Premier Support datasheet. Microsoft Unified Support is part of the Microsoft Services organization. Then, there should be some time allotted to allow for a migration to take place. I took out my Skype for Business server and went to strictly Skype online for this exact reason. Microsoft Unified Support is meant to help business customers who are increasingly adding cloud services to their products mix, and to unify the tech giant's support platforms.
A Microsoft spokesperson today confirmed much of her description, including its start date and current markets. Silver, co-author of the report, emphasized that organizations using Unified Support will get assessed for Software Assurance costs that they initially didn't buy. Microsoft's Discontinuation of Support notice states that only a small number of customers will be affected by this change but I'm sure the list of customers affected is actually quite substantial. As part of the update, Microsoft is also reducing the number of Premier Support offerings. Gartner's Estimates Essentially, Gartner's publication argued that Unified Support lets Microsoft charge for support costs for its Online Services that used to be included in its Premier Support plans at no extra cost. I am all for change and advancement of technology, but question the short lead time and question the viable options. The company plans to make the new plan available to all business customers globally by the end of its fiscal 2019, I've heard from my contacts.
Now we're back at square one only we're paying for it, dramatically. I would have liked to see a 3-5 year transition time. Finally, we will review two customer examples of the benefits received from using Microsoft Unified Support. Microsoft's Premier support is part of Microsoft's overall Services organization, which a recent Microsoft job posting described as. I haven't heard any specifics on how these changes will impact customers, price-wise. Microsoft's overhaul of its Premier Support organization -- the services unit that provides business customers with help, planning and education -- is known as.
This is still a huge issue for us, as it is the primary reason we can't currently deploy our Exchange Online subscription. Our commercial support has evolved - to meet your support needs better, and to help you get the greatest value from your Microsoft technology. How can we ever plan for future use if necessary services are dropped like this? Microsoft is reorganizing its sales force around new models, with a focus on digital transformation. I asked Microsoft for comment on Gartner's report. Those increased costs were estimated in a November report by Gartner Inc.
From another of the few customers hit by this - I couldn't echo everything Greg said more. I agree with everyone else that 1 year timeline is surprisingly low for an enterprise. Microsoft is also reducing the number of Premier support offerings to three as part of the overhaul of Premier. Whether you are planning a new solution or an update, merger or migration, Unified Support will be with you every step of the way. Companies paying around seven percent of annual Software Assurance cost for Premier Support will see a 25 percent to 30 percent cost increase for Unified Support, Gartner calculated. Microsoft tends not to list pricing for its support services, and the currently just shows the old Premier Support options, with no description of the new plan. Summary Unified Support's unlimited hours could be more expensive, because its cost is based on annual spending with Microsoft, including online services which had free Problem Resolution Support under Premier Support.
Greg, I agree, most institutions I am in Highter-Ed have already commited to their fiscal year projects and implementation schedules. Because of the influence of the cloud, Microsoft is changing the way it provides services in a world that's more attuned to paying for consumption, purchasing via subscriptions and requiring 24X7 support. At this point, that's what's publicly known about the Microsoft Unified Support program. Microsoft Digital is meant to focus more on getting Microsoft customers and partners to build on and use Microsoft's various cloud products. She got the information from a Microsoft , plus unnamed sources. For its part, Microsoft doesn't exactly agree that Unified Support will increase costs for organizations. However, a warned that the new Unified Support program could result in some customers paying for what previously they may have gotten for free.
Silver and Dolores Ianni, the report includes information that's not available publicly but is likely of great interest for any organization that relies on Microsoft support for enterprise services like Azure, Dynamics 365 and Office 365. At the beginning of calendar 2017, Microsoft reorganized its partner organization and created a new which currently employs more than 22,000 people worldwide. The details surrounding the new Unified Support are not fully available publicly at this time. Especially when they're already in the middle of other projects and budget cycles. Even in a small organization one year would be a laughable amount of time to make this change. Microsoft tends not to list pricing for its support services, and the currently just shows the old Premier Support options, with no description of the new plan. Gartner is advocating users look closely at their previous year's support costs and use them in negotiating support contracts with Microsoft, moving forward.
A Microsoft spokesperson confirmed much of her description, including its start date and current markets. Moreover, the costs are based on an organization's overall consumption of Microsoft online services as estimated in the prior year, even if services were cancelled. Microsoft tends not to list pricing for its support services, and the currently just shows the old Premier Support options, with no description of the new plan. Screenshot of of original Technet article attached to this post. We're very disappointed in Microsoft with this move. Unified Support is Microsoft's replacement for its older technical support plans, including Premier Support. Reproduction and distribution of this publication in any form without prior written permission is forbidden.